Terms of Service

Last updated October 31, 2026

These terms cover your use of the AIPoint Studio receptionist at receptionist.aipoint.studio. By creating an account you agree to them. Questions go to hello@aipoint.studio.

What the service is

AIPoint Studio is software. It runs an AI receptionist that answers inbound calls to your business on your behalf, using the business details you enter. It answers questions, takes the caller's name, callback number and reason for calling, and shows each call on your dashboard with a transcript and a short summary. We also email you about calls.

Your plan includes a local US or Canada number that rings your receptionist. The number only receives calls for your receptionist. The service does not place outbound calls, is not a calling plan or phone service for people, and does not connect calls to emergency services. Callers with an emergency should hang up and dial 911.

Your account

You need an account with a working email address. Keep your password private. You are responsible for what you enter in your business details, because the receptionist repeats it to your callers.

Free trial call

Before you pay, you can talk to your receptionist once for up to one minute in your browser. The trial is limited to one per account.

Prices and billing

• One-time setup: $25. It sets up your receptionist on its own number.
• Monthly plans: Lite $39 (60 credits), Standard $72 (200 credits), Pro $140 (500 credits).
• Top-up: 100 credits for $32. Top-up credits do not expire.

1 credit is 1 connected minute. Each call rounds up to the next 30 seconds. Monthly credits reset each billing period and unused monthly credits do not roll over. When credits run out, the receptionist pauses, tells callers you can't take the call right now and takes their name and number, and we email you.

Payments are processed by our reseller and Merchant of Record, Creem, which also handles taxes, receipts and the billing portal. Prices are in US dollars.

Cancelling and refunds

You can cancel your plan at any time in the billing portal. Your receptionist keeps working until the end of the period you already paid for, and you are not charged again.

If we can't give you a working number after you pay the setup, we refund the $25. Subscription payments for a period that has started are not refunded, except where the law requires it. If you think you were charged by mistake, email hello@aipoint.studio within 14 days and we will sort it out.

Call recording and your callers

Calls are recorded and transcribed so they can appear on your dashboard. The receptionist tells every caller that the call may be recorded. You are responsible for using the service in line with the laws that apply to your business, including call recording and privacy laws in your state.

Acceptable use

Do not use the service for telemarketing, robocalls, spam, emergency or medical triage, collecting payment card numbers by phone, or anything illegal. Do not try to get around the trial or credit limits. We can suspend accounts that break these rules.

Content policy: no sexual or NSFW content

The receptionist exists only to answer calls about your business. Sexual, sexually suggestive, explicit, pornographic or other NSFW content is prohibited, both in what the receptionist says and in what you enter in your business details. So are flirting, role-play, hateful language and threats.

• Every receptionist runs with a fixed safety rule that tells it never to produce that kind of speech, even if a caller or the business details ask for it. You can't turn this rule off.
• If a caller pushes for sexual or abusive talk, the receptionist says it can only help with questions about the business, offers to take a message, and ends the call if the caller continues.
• Adult, escort, dating or other sexually oriented businesses may not use the service.
• We review reports and recorded calls when needed, and we suspend or close accounts that break this policy, without refund.

To report content, email hello@aipoint.studio.

Availability

We work to keep the receptionist answering, but it depends on third-party voice and phone providers, and we can't promise it will never miss a call. The AI can make mistakes. Check the call details on your dashboard before you act on them.

Liability

To the extent the law allows, the service is provided as is, and our total liability to you for any claim is limited to what you paid us in the 3 months before the claim. We are not liable for lost business or other indirect losses.

Changes

We may update these terms. If a change affects what you pay or what the service does, we will email you before it takes effect.